Our Casumo experience is very positive overall, not least because the range of games reaches a high level. A large part of the portfolio consists of NetEnt games, but other game manufacturers are also used, including Microgaming and Quickspin. The casino players have consistently high quality. Among others, famous slots like Starburst and Gonzo’s Quest are offered.
Casumo focuses on a new concept, where the player does not only look at the individual games, but also has the long-term perspective in mind. Each player takes part in an “adventure” that can bring various bonus benefits in the long run. In addition, there are tournaments and other promotions for players who are very active. We find the concept very interesting and are very curious to see how Casumo will develop in the coming years.
- Games from NetEnt, Microgaming, Quickspin etc.
- New casino concept for long-term gaming fun
Security & Licensing: EU license as optimal basis
Is Casumo reputable?
The Maltese gambling license is an EU license and therefore also valid in the umbrella region. We have known the licensor for many years and all casinos with a Malta license have a reputable reputation. Therefore, the Maltese gambling license is a very important detail when it comes to seriousness and security.
However, the license alone would not be enough for us. Other features are also important to us, for example the secure SSL encryption for deposits and withdrawals. Last but not least, Casumo is a very transparent provider that communicates directly with customers via social networks.
- Reputable EU license (Malta)
- Secure SSL encryption for transactions
Bonus & Terms: Up to 50 euros and 200 free spins for new customers
Even before the first deposit, new customers are credited with 20 free spins as a bonus for registering. The free spins must be activated in the customer account. The free spins winnings must be converted 30 times. Only after that the won amount becomes real money. For the first deposit, a bonus of up to 50 euros (200 percent) is possible. A minimum amount is not specified, but 10 euros is the smallest possible sum for a deposit with most payment methods.
- 50 Euro (200 percent) first deposit bonus
- 20 free spins for registration
- 180 free spins for the first deposit
- Minimum wagering first deposit bonus: 25 times bonus + deposit amount
- Minimum wagering free spins winnings: 30 times bonus
- Not all winnings count 100 percent
With the crediting of the deposited amount, 20 more free spins are immediately posted to the account. After that, the customer receives 8 x 20 free spins daily, so that in the end every new customer who makes a deposit has a total of 200 free spins available. For all free spins, the winnings must be played through 30 times. A payout of all winnings is only possible after the complete turnover requirements have been met. Any premature withdrawal will result in the customer losing any pending free spins and bonus amounts. A maximum bet of 5 euros per game round and 50 cents per payline is allowed when free spins the bonus. A bonus deadline is not specified in the bonus conditions.
According to our experience with Casumo, the new customer bonus is very attractive in the casino bonus comparison. The turnover requirement is fair. The bonus amount could gladly be a bit higher, but the high percentage and the 200 free spins make the offer very attractive overall. Especially customers with a small budget can benefit significantly from this welcome bonus. Further bonus payments are possible with the following deposits. In total, every new customer can get a bonus of up to 1,200 euros at Casumo.
- 20 free spins for registration without deposit
- Lucrative start through 200 percent bonus + free spins
Deposit and withdrawal in the Casumo experience: Lightning fast payouts possible
For deposits Casumo offers the following payment methods: VISA, MasterCard, Skrill, Neteller, MuchBetter, Trustly and Sofortüberweisung. Withdrawals are available via credit card, Skrill, Neteller and bank transfer. We would like to see a slightly larger selection of payment options. In particular, it would be nice if a deposit with a normal bank transfer was also available. With all payment methods, the money is directly on the casino account, so that there is no delay, for example, even with the 200 percent new customer bonus.
- Only relatively few payment methods
- Payouts within a few hours
Customer Service: Very good Casumo rating for top support
Support at Casumo is primarily available via live chat. This option is also available to prospective customers who do not have an account yet. The live chat has a very high quality. The response times are short and the Casumo employees work extremely professionally. It is also possible to write an email to the support, but this option is almost superfluous in practice.
Much more important is the very well-done help section, where numerous questions are answered very precisely. For example, the customer can find all the answers to topics such as deposit, withdrawal or even account management in the help section. Every new customer should take a look at the help section even before the first game to get a first overview.
- Excellent help section
- Live support via chat
Design & Performance: Very modern online casino
Casumo has a very modern look, which is not only convincing at first glance. We took a very thorough look at the casino for this review and checked not only the look, but also the functionality and clarity. The design makes an excellent impression. The colors are coherent and the content is presented in a very appealing way. The whole casino is logically structured, so that beginners can orient themselves very quickly. There are few online casinos that reach a similarly high level in design. The speed of the casino is also excellent. The technology matches the look, so we can award a very high rating in this category.
- Excellent design
- Very fast technology
Live Casino: High quality in the live area as well
- Blackjack, Casino Hold’em, Baccarat, Three Card Poker and Roulette
- Live dealer games from Evolution Gaming
Limits and payout ratio: Very good transparency
For almost all of the casino games offered, the payout percentage is stated in the instructions. For slot machines, for example, the instructions are accessed by clicking on the question mark. The payout ratios are overall very high, not least because only high-quality game manufacturers are used. Payout ratios of over 94 percent are common. For some table games, the rate is even just under 100 percent. The average payout rate for the entire casino should be well above 95 percent, but this value is not stated anywhere. According to our experience, the limits at Casumo are also set very customer-friendly. Deposits and withdrawals can be processed with relatively low minimum amounts.
- Above-average payout ratios
- Limits overall customer-friendly
Our Casumo test verdict: Young online casino convinces with top performance
Casumo is an up-and-coming young provider of casino games. The game portfolio makes an excellent impression. However, we particularly like the new gaming concept, which relies primarily on satisfied existing customers. In the casino provider comparison, Casumo can conquer a first-class place, because in addition to the game portfolio, there are also many other convincing details. When testing Casumo, we found a very good mobile app, for example. The entire offer is very transparent and the limits are customer-friendly. The payout ratios are very high overall.